EXCERPTS:
11:19 AM Thursday April 19, 2012
Love, acceptance, and understanding in the workplace? Really? What's that got to do with performance?
Everything.
An organization performs best when the people in the organization know they can trust and depend on each other. Then they break out of silos. They take accountability for their own mistakes instead of blaming each other. They surface problems before they become major obstacles
But if people spend their energy hiding their feelings, that energy will leak out in negative and insidious ways, sabotaging your efforts and theirs.
Uncovering the real issue happens when people feel safe enough to be vulnerable.
How do you do it? It's actually very easy. Take a deep breath and just validate. Repeat back what you're hearing. Be a mirror.
If it's easy, why don't we all do it all the time? Because there's a hard part too: Managing your own discomfort. Can you be OK with the feelings of others? Can you listen without judging? Can you listen even though you might feel threatened?
Peter Bregman is a strategic advisor to CEOs and their leadership teams. His latest book is 18 Minutes: Find Your Focus, Master Distraction, and Get the Right Things Done. To receive an email when he posts, click here.
Access article, source and other great stuff: http://blogs.hbr.org/bregman/2012/04/how-to-respond-to-emotional-ou.html?referral=00563&cm_mmc=email-_-newsletter-_-daily_alert-_-alert_date&utm_source=newsletter_daily_alert&utm_medium=email&utm_campaign=alert_date
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