Note From Jim: Ron, this advice is priceless. Thank you!!!
by Ron Ashkenas
12:00 PM November 20, 2012
Excerpts:
It's also a good reminder that "thankfulness" and "appreciation" are important managerial behaviors in effective organizations — behaviors that need to be fostered throughout the year, not just when there's a holiday.
[First] Interpersonal appreciation is the day-to-day ability to genuinely and graciously thank other people for what they do.... all of us need affirmation and positive feedback, at least occasionally... without some measure of day-to-day appreciation it's difficult to build relationships and trust, which are essential to a well-functioning workplace.... The challenge though is how to make the process of giving thanks more routine, so that it occurs without a reminder.
The second type of thanksgiving is appreciating how effectively your organization solves problems and gets things done. Many managers have a tendency to focus on the things that are not working well, the shortfalls and the misses. On the other hand, much of the power and potential in organizations is revealed by its success stories. By identifying these vignettes and shining a spotlight on them, managers can help to tease out important lessons, reinforce innovation, and unlock tremendous value.... an approach called positive deviance shows that finding people who succeed, when everyone else is struggling, can be a key to large-scale innovation.
... perhaps if all of us were more thankful and appreciative throughout the year, we'd have much more to be thankful for.
***Ron Ashkenas is a managing partner of Schaffer Consulting and a co-author of The GE Work-Out and The Boundaryless Organization. His latest book is Simply Effective.
***Access Article, HBR Website and Great Content: http://blogs.hbr.org/ashkenas/2012/11/make-it-a-habit-to-give-thanks.html?referral=00563&cm_mmc=email-_-newsletter-_-daily_alert-_-alert_date&utm_source=newsletter_daily_alert&utm_medium=email&utm_campaign=alert_date
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