Smart Blog
Video: 5 min 43 sec
Paul Falcone, on how to handle difficult conversations
I’m reporting live from the SHRM’s annual conference out in San Diego this week, and I was lucky enough to meet with Paul Falcone, vice president of human resources for Time Warner Cable and author of “101 Tough Conversations to Have with Employees: A Manager’s Guide to Addressing Performance, Conduct, and Discipline Challenges.”
Among Paul’s great tips for better handling workplace conflicts:
- Don’t be afraid to have them — sooner rather than later. Little problems can become big problems very quickly if you don’t address them head-on.
- Ask people upfront (as soon as the interview process) how they like to hear feedback. Some people appreciate a direct approach; others want something softer. And make it safe for them to tell you the prefer the latter.
- Use guilt, not anger to motivate people to assume responsibility.
Check out our full interview with Paul.
Access Video: http://www.youtube.com/watch?v=NMj5NgR0sHY
Access Source Content: http://smartblogs.com/workforce/2010/06/29/paul-falcone-on-how-to-handle-difficult-conversations/
pinEdit Evaluation 5.0.0701
***********************************************************************
http://dreamlearndobecome.blogspot.com This posting was made my Jim Jacobs, President & CEO of Jacobs Executive Advisors. Jim also serves as Leader of Jacobs Advisors' Insurance Practice.
No comments:
Post a Comment