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Are there people at work or in your personal life that goad and annoy you? They provoke you whether they intend to or not.
You can neutralize the personal invader, the busybody, the micro-manager, the patronizer, the idea embezzler, and those who presume.
Add these 6 great ways to your people skills (soft skills) toolkit and neutralize the effect they have on you.
Used consistently instead of emotional responses, neutral responses become your virtual do not disturb signs that don’t insult or block future communication.
6 Great Ways
- To very personal questions:
Silence and look of surprise. - To the busybody:
“Aren’t you full of questions!” - To the micro-manager:
“I’m capable.” - To presumptuous remarks or quips:
“There’s an odd remark.” - To patronizers:
“You must have little ones at home. I can tell.” - To those who state your ideas as theirs:
“I hear an echo.”
Neutral responses keep your cool while giving others time to realize what they have said or done to you.
To get comfortable using neutral responses, consider that:
- Detouring to their emotional agenda is not valuable to you, your life, or your work.
- It’s not rude to hold your own.
- Inner peace is a gift you give yourself.
Neutral responses show inner strength and inner strength is its own billboard.
From my experience to your success,
Kate Nasser, The People-Skills Coach
What responses have worked well for you in emotional moments? I hope you will share your story and voice in the comments section below.
©2011 Kate Nasser, CAS, Inc. Somerville, NJ.
Access Content Source And Other Great Stuff: http://katenasser.com/6-great-ways-to-neutralize-annoying-people/#utm
Reposted with permission from Kate Nasser, The People-Skills Coach" http://katenasser.com/
About Kate Nasser
BS Mathematics, MA Organizational Psychology
The People-Skills Coach in this Technical World
The People-Skills Coach in this Technical World
Kate Nasser is smart, feisty, wise, down-to-earth, funny, and just wild and different enough to inspire growth in professional people-skillsand improvements in communication, customer service and teamwork. “I have a natural GPS about peopleand have used it for 20 years tospring them to greatness”.
As a speaker on professional people-skills(also known assoft skills),Kate captivates and provokes audiences with energy, humor, caring and realism. She inspires them to action. “Your teams will take my messages of service and teamworkand act on them. I combine facts, insight, humor, and logic to deliver keynotes on customer service and teamworkthat produce real change in behavior.”
As a trainer, Kate is the best at inspiringand teachingprofessional people-skills(changeability, customer service andteamwork).
She is credible to many diverse audiences because of a varied background. Special note: “IT teams, tech. support teams, Help Desks, scientists, doctors, lawyers, engineers have an extraordinary connection to my teamwork and service programs.” To read what others say about Kate’s programs and service, see the endorsementspage on this website.
Prior to founding CAS, Inc. 20 years ago, Kate worked for Johnson & Johnson (IT Client Services) and American Home Products (IT Systems). Her corporate client service and IT experience supplied a solid base for working with corporate and government organizations in various industries.
********************************************************http://dreamlearndobecome.blogspot.com This posting was made my Jim Jacobs, President & CEO of Jacobs Executive Advisors. Jim also serves as Leader of Jacobs Advisors' Insurance Practice.
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