Secrets Of Nonverbal Communication - Forbes.com

Secrets Of Nonverbal Communication - Forbes.com

Secrets Of Nonverbal Communication
Susan Adams, 11.10.10, 12:30 PM EST
Body language can speak more strongly than words. Make sure you say the right things with it.



Excerpts:


... That close reading of nonverbal clues turned into a lifelong pursuit. Navarro, 57, worked for 25 years as a counterintelligence special agent with the Federal Bureau of Investigation, and since 2003 has been a consultant to the Energy and State departments and the Institute for Defense Analysis in Washington. His latest book, Louder Than Words: Take Your Career from Average to Exceptional with the Hidden Power of Nonverbal Intelligence, applies all his knowledge to the business world.


- Tidy, neat, conservative clothes are preferable... mirror, don't shock."Observe how upper management dresses, and follow their lead,"...

- Gestures go a long way in conveying your personal message. One of the most appealing: Stand with your head slightly tilted and your hands clasped, and with a smile and a gaze that meets the other person's. The head tilt exposes the neck and says, "I am listening; I am comfortable; I am receptive," Navarro says. By contrast, if you touch your neck or cover the dimple at the base of it, you're saying you are uncomfortable, insecure or concerned.

- Sit back comfortably in a chair, with your hands interlaced behind your head, and you project control and dominance. But it can also be a bit much. In a meeting, avoid it, unless you're the senior person there.

- [Holding your hands like a steeple]... Steepling your hands means you are strongly confident in the message you are about to deliver. Also, aiming your thumbs up conveys a sense of confidence. Navarro likes it when fingers are interlaced and thumbs are aimed up. Hiding your thumbs--in your pockets, say--gives the impression you are insecure.

- ... blending all his tips and putting them into action. The well-dressed, tidy employee or boss makes eye contact, smiles, gets up from behind his or her desk, approaches the guest either from a slight angle (men prefer this) or directly (which women like better) and extends a hand to shake in what Navarro describes as "a firm but easy grip, lasting a few seconds." Avoid the overly tight squeeze, the pump or any wrist torque, he advises.


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In Pictures: Secrets Of Nonverbal Communication

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http://dreamlearndobecome.blogspot.com This posting was made my Jim Jacobs, President & CEO of Jacobs Executive Advisors. Jim also serves as Leader of Jacobs Advisors' Insurance Practice.